Frequently Asked Questions (FAQs)

Smart Square Piedmont simplifies healthcare employees’ lives by helping manage work schedules and access essential information in one convenient place. All the healthcare employees should use https://piedmont.smart-square.com/v2/login, the official smart square piedmont login page, to access and manage their account.

You can also explore https://smartsquarepiedmont.com/ for additional guidance and go to https://www.piedmont.org/ to understand how Piedmont Healthcare functions. If you’re new to Piedmont Smart Square, this guide answers common questions about account access, login steps, password recovery, available services, and other essential details to help you use the portal confidently!

Smart Square Piedmont

What is Smart Square Piedmont?

Smart Square Piedmont is the official, AI-based workforce management and healthcare scheduling platform used by Piedmont Healthcare to organize, plan, and schedule shifts for its employees, including clinical and nursing staff. The system works as a dedicated portal where registered employees can manage their work calendars, pick up open shifts, and ask for time off. 

How Do I Log In To My Smart Square Piedmont Account?

You should go to https://piedmont.smart-square.com/v2/login, the official smart square piedmont login page only to log in to Smart Square Piedmont Healthcare account, typing the correct Email/Username and Password to Log in and get access to your account. 

Who Can Access the Smart Square Piedmont portal?

The workforce and scheduling Smart Square Piedmont portal for Piedmont Healthcare can be accessed by authorized hospital staff, employees, and team members, such as nurses, physicians, and shift-based clinical/administrative individuals. 

What Should I Do If I Forget My Smart Square Piedmont Password?

You can easily reset and create a new one, if you forgot your Smart Square Piedmont password. You should go to the official Smart Square Piedmont login page at https://piedmont.smart-square.com/v2/login and use the available password recovery options inside the “Continue to SmartSquare” or “Alternate Login” page. If all the methods fail, connect with your admin or Smart Square Support Team.

Why Can’t I Log in to Smart Square Piedmont?

If you cannot log in to your Smart Square Piedmont Healthcare account, the issue usually comes from app glitches, credential errors, or active status restrictions. You face log in issues when you enter incorrect User ID or Password, due to app performance and cache issues, leave of absence or active status, or failing to meet browser requirements. 

Can I Use/Access Smart Square Piedmont From My Mobile Phone Or Not?

Yes, you can access Smart Square from your mobile phone using the official Smart Square Go app. For iOS / iPhone users, it’s available on the Apple App Store, while android users can get it on the Google Play Store. You need an active Smart Square account and organization login credentials, such as SSO or Active Directory support, to sign in. Some may also require multi-factor authentication like Duo Mobile.

Can I View My Work Schedule Through Smart Square Piedmont Healthcare Portal?

Yes, if you are an officially registered active employee at Piedmont Healthcare, you can view and manage work schedules through Smart Square Piedmont anytime you need. Simply, log in to the web portal using your employee credentials or download Smart Square Go app.

Can I Request Time Off Or Swap Shifts Using the Smart Square Piedmont’s Portal?

Yes, you can manage your schedule, pick up open shifts, and interact with the scheduling system, but specific shift changes and time-off requests depend on your department, availability, policies, and permission.

What Should I Do If Smart Square Piedmont Isn’t Loading/ Failing to Load?

If you are experiencing issues with the Smart Square Piedmont employee portal or the mobile app not loading, verify you’re using the smartsquarepiedmont official login URL, clear browser cache and cookies, force-close the app and reopen it, check your internet connection, and ensure your Piedmont employee credentials are valid. If the issue isn’t resolved, connect to your internal Piedmont IT Help Desk. 

How Can I Contact Piedmont HealthCare’s Support Team for Smart Square Login Assistance?

You can reach the Piedmont HealthCare for Smart Square login assistance at 404-605-3000 or email at SmartSquarePHC@Piedmont.org. The Smart Square Admins Team will revert and help resolve your login issue.

Does Piedmont Offer Pension?

Piedmont Healthcare does not offer a traditional pension plan that provides regular retirement benefits to new or current employees, terminating them in December 2023. They provide a contribution plan now, the 401(k) TomorrowPlan, which features an employer match, such as a 100% match up to 6% of pay after one year and 1,000 hours of service.

What is the Current Wait Time for Piedmont Atlanta?

You should check the live status directly on the Piedmont Healthcare Emergency Room Wait Times Page. Most emergency room visits take two to four hours. If special testing, lab work, or imaging is required, the total visit may take up to six hours. While every 15 minutes, online wait times are updated, they’re estimates and shouldn’t be considered as guaranteed on arriving.

What Payroll Does Piedmont Healthcare Use?

Piedmont Healthcare uses Netchex for its payroll, time, and attendance management. The organization currently has a two week payroll cycle, that is, paying on every other Friday, or every other Thursday for credit union members. Retirement plans are managed through Fidelity, with a 401(k) match program “TomorrowPlan.”